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Terms and conditions


INTRODUCTION

By using the ChefsXP.com site (the “site”), you accept this Agreement and certify that you are above the age of majority in your jurisdiction.

We may change the terms of this Agreement from time to time. By continuing to use the site after we post any such changes, you accept the Agreement, as modified.


USE OF THE SITE

You certify that the information you provide on the site is accurate and complete. You will be responsible for the confidentiality of your password and for all statements made and acts or omissions that occur on your account. If you believe someone has used your password or account without your authorization, you must notify us immediately.

Your account may also be restricted or terminated for any reason, at our sole discretion. We may also change, restrict access to, suspend, or discontinue the site, or any portion of the site, at any time without notice.

ChefsXP and its affiliates have no liability to you for content on the site that you find offensive, indecent, or objectionable.

You are prohibited from:

  • Violating or attempting to violate the security of the site;
  • Using any device, software, or routine to interfere or attempt to interfere with the proper working of the site; or
  • Using or attempting to use any engine, software, tool, agent or other device or mechanism (except the search mechanisms provided by the site or other third party web browsers) to navigate or search the site.

References on the site to any names, marks, products, or services of third parties, or links to third-party sites or information are not an endorsement, sponsorship, or recommendation of the third party, its information, products, or services. ChefsXP is not responsible for the content of any third party linked site or any link contained in a linked site. Your use of a third-party site linked from this Site is at your own risk and will be governed by such third party's terms and policies.


PRICING POLICY

Prices displayed on the site include Value Added Tax (VAT) of the government and are correct at the time of publishing. As far as possible, we maintain the same price as that of the restaurant from which you are ordering from (no markup price) and whenever this differ, we do our best to indicate it.

All regular orders made on this site are subject to a delivery fee of 60THB, however, for orders that require extra special care in delivery (cakes) and orders that are beyond the delivery area, a delivery fee of 120THB may be imposed.

Pricing errors may occur on the site. ChefsXP reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation or delivery notice has been sent to you. ChefsXP may, at its discretion, either contact you for further instructions or may cancel your order and notify you of such cancellation.

Should you find any discrepancy in prices, please contact us immediately. 


ORDER ACCEPTANCE AND BILLING

All billing and delivery address information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order, we may validate your delivery address and may also request additional information pertinent to your order.

By confirming your purchase at the end of the checkout process, you agree to receive, accept and pay for the food and beverage item(s) and applicable delivery fee.

You will not be charged for most orders until our restaurant partners have confirmed the order. Some exceptions when you will be charged at the time your order is placed are: (i) preorders (ii) orders which ChefsXP deem unusually large and (iii) those orders that may require credit card processing and authorization.

Once you have placed an order on the site, we will send you an automatic order acknowledgement by email setting out what you have ordered. This is not an order confirmation or acceptance from us.

An order confirmation email shall be sent once the restaurant from which you placed the order from accepts your order. ChefsXP is not responsible for you receiving such email(s) and is not liable for failure to receive such email(s).

You are responsible for being at the delivery address to receive your order. Failure to receive an order shall not be construed as order cancelation or waiver of your order and you shall be liable for all outstanding charge.

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in food or pricing information, or problems identified by our credit and fraud avoidance staff. If your order is canceled after your credit card (or other payment account) has been charged, we will void such charge or issue a credit to your credit card (or other applicable payment account) in the amount of the charge. Different credit card and card issuer, especially foreign, require time to clear such amount to your account. ChefsXP shall not be held responsible for any consequential damages resulting from such clearing or holding time.

ChefsXP will use reasonable effort to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. 

ChefsXP reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or delivery address. We will notify the customer should such limits be applied. ChefsXP also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as ordering, purchasing or intending to order and purchase any product(s) from ChefsXP for the purpose of engaging in a commercial sale of that same product(s) with a third party.


DELIVERY & RECEIVING ORDERS

ChefsXP aim to deliver your order as soon as possible and our drivers wastes no time in getting orders delivered to you, unfortunately, the nature of restaurant delivery business is unlike that of fast-food deliveries and we cannot guarantee any particular delivery time.

In most cases, it takes 20 minutes for food to be prepared (by our restaurant partner) and an additional 30-40 minutes for the driver to travel to your delivery address and have you receive the order.

Delivery times vary and are determined based on several factors including, but not limited to, (a) the size of your order (b) the distance from the restaurant to your address (c) the time of day (d) the weather conditions and, in some cases, (e) access to your condominium or gated community.

All orders are delivered by ChefsXP motorbike drivers from the nearest delivery center (DC). ChefsXP may use our affiliated companies to deliver orders but we centrally manage all.

Important considerations:-
     
  • Drivers will use reasonable effort to contact you once they arrive but it is your duty to be there to receive the order. ChefsXP cannot be held accountable for your failure to receive the order;
  • Be sure to check your order and change before the driver leaves your premise;
  • Drivers are not proficient in English. Please contact our call-center immediately for any help with your order

FOOD PREPERATION & INGREDIENTS

ChefsXP work closely with our restaurant partners to bring you the best meals, all food orders are prepared by individual restaurant partners and each restaurant has their own specific standard.

ChefsXP does not tamper with any food prepared by our restaurant partner and all orders are checked by the restaurant staff before it is delivered to you.

Should you find any discrepancy in the quality or portion of your meals, please let us know or feel free to leave your comment on the review section of the specific restaurant menu on our Site.


FOOD TEMPERATURE

ChefsXP use our best effort to deliver food to you as quickly as possible, straight from the restaurants’ kitchen, but we cannot guarantee the temperature of any food.

Bangkok has a tropical monsoon climate and one of the highest average temperatures of any city in the world. Temperatures are well above 30oC (90o Fahrenheit) and even during raining season the temperatures are well in the high 20’s. As such, food travelling to you will always remain warm and never cold.

Furthermore, and unless requested specifically by our restaurant partner or for a specific dishes, food is usually held warm in insulated delivery hot-bag as it travels to you. The temperature of the food delivered, however, will depend largely on the type of food and how well they hold temperature.


CANCELATION, RETURN & REFUND POLICY

You can cancel or amend your order at any time by contacting us, but there are limitations on when changes or cancellations to orders can be made. Your order begins processing almost immediately after you checkout, during this processing time it may be possible to cancel your order, but once the order moves into the restaurant process, it cannot be canceled.

If requested, ChefsXP can (for a limited time) hold your food for you until such time as you become available but we are not responsible for the food’s freshness and you shall ultimately be responsible for the final charges regardless of whether your receive the food or not.

ChefsXP or our restaurant partner may provide you with a refund in certain circumstances.  If you are not satisfied with your order, please contact us and we shall liaise with the restaurant. 

In order to be eligible for a refund, you must:

  • Contact ChefsXP (phone or email) within 30 minutes of receiving your order;
  • Store the received items in the manner appropriate to the type of food or grocery (e.g. keep chilled items chilled, frozen item frozen etc.); and
  • Return the remaining portion of food for refund in the same condition as they were delivered to you.

Notwithstanding the foregoing, refunds are not given to food already consumed and will be subject to ChefsXP's discretion.


USER REVIEWS, COMMENTS, AND SUBMISSIONS

ChefsXP welcomes your reviews, comments, and other communications, photos, videos, or any other content that you submit through or to the site as long as the Content submitted by you complies with our terms. 

  • ChefsXP allows users to submit and share comments, feedback, submissions, suggestions, questions, reviews, and other content through the Site (“Content”).  Content should be written in either English or Thai.

By submitting Content, you warrant that (a) you are the sole author and owner of the Content; (b) you are at least 18 years old or if you are under the age of 18, you are at least 13 years old and your submission has been made under the supervision of a parent of legal guardian who agrees to be bound by this Agreement; and (c) use of any Content you supply will not violate any term of this Agreement and will not cause injury to any person or entity.


OTHERS

The Materials that appear on the ChefsXP Site are for informational purposes only. Despite our efforts to provide useful and accurate information, errors may appear from time to time. Before you act on information you have found on the Site, you should confirm any facts that are important to your decision. ChefsXP and its information providers make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the information on the ChefsXP Site.

ChefsXP is not responsible for, and cannot guarantee the food prepared by our restaurant partners, goods and services provided by our advertisers or others to whose sites we link. Food and grocery information contained on the Site may be different from your actual order due to changes. If you find an item is not as described, your sole remedy is to return it under our return and refund policy.

No health, wellness, description or nutritional information is intended to substitute for the diagnosis, treatment and advice of a medical professional and the Materials does not cover all possible uses, precautions, side effects and interactions and should not be construed to indicate that any food or grocery is safe for you. Consult your personal physician or medical professional for guidance before consuming any meals or grocery delivered by ChefsXP.

CHEFSXP, ITS AFFILIATES, AND RESTAURANT & GROCERY PARTNERS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS ON THE SITE.


INTELLECTUAL PROPERTY

All information, user profile, photographs, text, material, trademarks, graphics, audio, video, ratings systems, reviews, concepts, data, location data, logos, button icons, photographs, images and advertisements on ChefsXP, including its layout and user interfaces is owned or licensed by ChefsXP and its affiliates. The ChefsXP trademark belongs to ChefsXP. The trademarks, trade dress, other intellectual property and materials, images, text, illustrations,  logos, designs, icons and photographs of our restaurant partners and grocer belong to them. Nothing contained on this Site should be construed as granting or licensing or right of use of any trademark or Materials displayed on this Site. Use of all trademarks displayed on this Site requires the express permission of the relevant trademark owner. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Intellectual property , the ChefsXP Site or any related software.  All software used on the Sites is the property of ChefsXP or its suppliers and protected by copyright laws. The Intellectual property and software on the ChefsXP Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Intellectual property on this Site is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all Intellectual property on the Site is the exclusive property of ChefsXP and is also protected by copyright laws. We respect the intellectual property of others. If you believe that your work has been copied and is accessible on the ChefsXP Site in a way that constitutes copyright infringement, please contact us immediately.


INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ChefsXP and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the ChefsXP Site and services or any breach by you of this Agreement.


TERMINATION

This Agreement is effective unless and until terminated by either you or ChefsXP. You may terminate this Agreement at any time, provided that you discontinue any further use of the Site. ChefsXP also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in ChefsXP’s sole discretion you fail to comply with any term or provision of this Agreement.

The following sections shall survive any termination of this Agreement: “USE OF THE SITE & THIRD-PARTY SITES,” “PRICE GUARANTEE,“ “ORDER ACCEPTANCE AND BILLING,” “DELIVERY & RECEIVING ORDERS,” “CANCELATION, RETURN & REFUND POLICY,” “INTERLLECTUAL PROPERTY,” “INDEMNIFICATION,” “TERMINATION,” “DISCLAIMER,” “LIMITATION OF LIABILITY,” and  “PRIVACY POLICY”


DISCLAIMER

THIS SITE IS PROVIDED BY CHEFSXP ON AN “AS IS” AND “AS AVAILABLE” BASIS.  CHEFSXP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE CHEFSXP SITE OR THE INFORMATION, CONTENT, MATERIALS, OR FOOD & PRODUCTS INCLUDED ON THE CHEFSXP SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CHEFSXP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, CHEFSXP DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY FOOD, GROCERY AND SERVICES OFFERED ON THE CHEFSXP SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE CHEFSXP SITE, THAT YOUR USE OF THE CHEFSXP SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY FOOD, GROCERY AND SERVICES WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.  THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.


LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL CHEFSXP OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE CHEFSXP SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF CHEFSXP HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.  SUBJECT TO THE FOREGOING, IN NO EVENT WILL CHEFSXP BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE CHEFSXP SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.


CONTACT US

If you have any concerns about ChefsXP or your use of the Site, please contact us with a detailed description, and we will try to resolve it.

ChefsXP.com
King Franchising Co.,Ltd.,
177 Soi Sukhumvit 20 (Sai Namthip 2),
Klongtoey, Klongtoey,
Bangkok 10110,
Thailand

  Call 1767
Email: boyd@chefsxp.com